Milestone Technologies, Inc.

Service Desk technician-L1

Job ID
2020-12833
# of Openings
3
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Desktop Support

Company Overview

Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players – an impressive logo list! 

 Milestone Technologies is seeking an experienced Service desk Technician-L1 to join our Support team.

How You Will Make An Impact

  • Identify and diagnose issues and problems reported by end users for Desktop and Voice and provide on call resolutions (FCR)
  • Record, classify and track new Incidents and service requests, and moving them into the correct resolver groups. Ensure all incidents/service request are processed within the customer SLA for resolution and response time
  • Must understand ITIL and experience in Incident Management and tools like BMC Remedy, JIRA or Service Now.
  • Skills to fix Level 1 issues related to Desktop and Cisco Voice.
  • Work with Multiple stake holders in following up on the status of Incidents (P1, P2, P3) and service requests
  • Provide Service Request assistance for end users like Password Resets, Microsoft office assistance etc..
  • Measure and record KPI’s
  • Report generation and analysis
  • Good communication skills

What You Will Need To Succeed

 

  • Should have 1-3 years exp
  • Should have Good communication skills  
  • Good in windows troubleshooting

 

 

 

 

Inclusion & Diversity @Milestone 

 

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. 

 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. 

 

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