Milestone Technologies, Inc.

AV VC Onsite Event Technician

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category


Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.


Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide. This role serves as a key member of the Desktop Support team for our technology customer.


You will be an experienced Onsite AV/VC Operations Technician with excellent Video Conferencing, event coordination and troubleshooting skills and happy to work in a dual role. You will provide first line AV client support and will be the initial contact for telephone, email and direct requests from customers and field technicians for AV/VC services, provide VC and telephone support to users, VC booking and scheduling services, assist in conference setup and troubleshooting.


The ideal candidate will have a track record of supporting successful events and having excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.


General Duties:

  • Provide onsite support for visitors and executive level events

  • Communicate effectively with clients to identify needs and evaluate solutions

  • Ability to support and communicate with executive level clients (and higher), while representing Milestone

  • Communicate any foreseeable problems to Event Service Operations Program Manager at the earliest opportunity

  • Diagnose infrastructure problems impacting one or many internal platform activities

  • Conduct trainings on equipment and spaces to users and support personnel

  • Intake customer service request and manage them to completion

  • Utilize client provided tools and systems to successfully complete team tasks

Event Support:

  • Provide white-glove onsite support with the client’s representatives

  • Liaison with cross-functional teams and internal users regarding the exact audio-visual requirements for events

  • Oversee planning and execution of events from large events to small user groups

  • Carry out pre-event checks, ensuring all show elements are working correctly

  • Provide technical audio, video, video conferencing, and live streaming support for events

  • Use chat, voice, and video communication systems to coordinate event logistics


Essential Skills and Experience:

  • Strong verbal and written communication skills

  • Proficiency with computers, ITSM software, and strong typing skills

  • Demonstrated success in event coordination and project coordination

  • Ability to work independently and autonomously

  • Time management and ability to work under pressure with a high sense of urgency

  • Must demonstrate a positive and professional behavior towards clients and colleagues at all times

  • Be passionate about the job and tasks at hand and be self-motivated and energetic

  • IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems

  • Excellent understanding of signal flow in both audio and video installations

  • Must have excellent problem solving and troubleshooting skills with the ability and to provide advanced troubleshooting on any device

Preferred Qualifications

  • Bachelor's degree from an accredited institution or 5+ years of relevant work experience in event support

  • Certified Technology Specialist (CTS) or 2+ years of AV VC support

  • A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results

  • Skilled negotiator with proven experience finding creative ways to do more with less

  • Experience working in a fast-paced and highly cross-functional organization

  • Proficiency with any helpdesk support ticket management software

  • Proficiency in Google Apps (Docs, Sheets, Slides and Cal)


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.