Milestone Technologies, Inc.

Data Center Technical Lead

Job ID
2020-13172
# of Openings
1
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Data Center

Overview

 

Company Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. You will play a crucial role with identifying and escalating opportunities within the client’s infrastructure for efficiency and effectiveness improvements. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities. Prior leadership experience is desired.

Responsibilities

How You Make an Impact:

  • Oversees daily management of staff, including technicians
  • Approve timecards
  • Coach and mentor staff to achieve high quality results and high performance
  • Conduct regular one on one employee status meetings to provide performance feedback as well as annual performance reviews
  • Adhere to and apply the disciplinary process related to staff performance issues
  • Provides explanations for operational performance results (explain why metrics/KPI’s missed, met, or exceeded targets.)
  • Provides input and suggestions for improving operational performance and efficiency in the local environment
  • Screen and schedule burst labor resources for short term projects
  • Screen for technical capabilities and cultural fit then recommend hire of long term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions.)
  • Assist in the onboarding and training of all new hires
  • Manage local morale budget to ensure team morale is high
  • Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
  • Ensure local execution of key deliverables and metrics
  • Other duties as assigned by management

Qualifications

What You Will Need to Succeed:

  • Basic knowledge of and hand on experience with computer hardware
  • Basic leadership competencies
  • High degree of professionalism, strong relationship skills
  • High level of written and oral fluency in English
  • Ability to learn new software quickly
  • Multi-tasking

*Job description is subject to change.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

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