Milestone Technologies, Inc.

Data Analyst / Salesforce Admin

Job ID
2020-13560
# of Openings
1
Category
Support/Admin
Hire Type
Regular Full-Time
Job Category
Business Analyst

Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

 

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

 

Do you naturally look for the story and have a knack for translating that story into one that non-analytical minds can grasp and rally behind? The successful Data Analyst/Salesforce Admin applicant is someone who 1) loves data analytics and has a passion for answering difficult business questions with data-driven decision making 2) is creative and a logical thinker who likes to answer complex questions through rigorous analyses, and 3) has the ability to tell a synthesized, easy-to-follow data story.

Responsibilities

  • Drive data analytic projects from initial ask through metric/score definition, testing, deployment, support, and further iteration
  • Analyze data to assess opportunities and improve alignment of activities to organizational business drivers, goals, and objectives
  • Determines best practices and develops actionable insights and recommendations for the current business operations
  • Drive data accuracy and consistency across teams by identifying gaps and issues in data sources and dashboards
  • Build dashboards and visualization of complete data sets and calculations
  • Administration of the Salesforce environment including; customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports, etc
  • Act as escalation point for issues related to the Salesforce platform and associated integrations
  • Work cross-functionally and amongst the team to maintain, support and improve upon integrations with different systems

Qualifications

  • Bachelor’s degree in Computer Science, Statistics, Math, Engineering, Business and/or 5+ years of work experience in the field
  • Proficient with Salesforce, Tableau, MS Excel, SQL (Oracle, Hive, MySQL) and other analytical applications
  • 3-5 years of experience in data analytics and/or technical project management
  • Ability to extrapolate data from multiple sources of information and understand its value
  • Ability to perform quick turnaround on projects
  • Self-Starter – Ability to operate independently with little direction
  • Strong analytical and critical thinking skills
  • Excellent written and oral skills

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