Milestone Technologies, Inc.

Lead Data Analyst III

Job ID
2021-14557
# of Openings
1
Category
IT/Engineering
Hire Type
RFT : US Regular Full-Time
Job Category
IT Security

Company Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services 

 

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. 

Job Overview

Milestone Technologies is looking for a data analyst III to support data-driven decision making on the team. The successful candidate must have experience in data analysis, ability to think analytically, and have the skills to optimize our delivery process. The data analyst must be proactive, results-driven, and detail-oriented; the candidate must thrive in team environment and be able to work independently. 

How You Will Make An Impact

  • Drive data accuracy and consistency across teams by identifying gaps and issues in data sources and dashboards
  • Organize project charters, scorecards, and other documentation for the overall roadmap
  • Generate monthly reporting and ad hoc analysis to support leadership decision-making
  • Drive data analysis projects from initial ask, score definition, testing, development, deployment, and support
  • Gather and document requirements from cross-functional teams and projects and align on visualization expectations
  • Coordinate data analytics requests from business partners and IT
  • Data mining of multiple audit and compliance findings to generate standardized corrective action and management of vendor tool
  • Analyze data for corrective action, create and manage tasks through completion
  • Ability to extrapolate data from multiple sources of information, and understand its value
  • Track metrics on multiple discipline levels within the team
  • Create platform(s) and tools for the organization to leverage
  • Continually improve and automate existing methods for parsing data and incorporating into real-time models, analysis, and actions
  • Write queries, perform ad hoc data analysis, and create data visualizations to keep the nerve center of our operations engine running at full speed
  • Build best practices of marrying financial and operational data. Data sources include MS Excel, SQL, internal forecasting and planning tools
  • Build dashboards and visualization of complete data sets and calculations
  • Design and develop analytics and data visualizations that help Team make data-driven decisions
  • Support efforts to develop core data sets that empower operational analyses
  • Drive efforts to analyze, visualize, and provide analytics on data to build reporting solutions to support department-wide, regional, and global iniatiives
  • Proactively develop new metrics to identify trends in all regions of operations

What You Will Need To Succeed

 

  • Bachelor's degree required  
  • Experience managing a team in a dotted line or direct capacity required
  • A minimum of 5 years of data analysis experience required 
  • A minimum of 3 years of Tableau development experience required 
  • Experience in at least one scripting language required (R or Python) 
  • Knowledge in relational databases and SQL 
  • Experience with data management, specifically with validating and auditing data and reports from multiple systems 
  • Analytical, problem solving, and troubleshooting abilities 
  • Excellent partnership and communication skills 
  • Ability to manage simultaneous projects in fast-paced environment with minimal supervision 

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. 

 

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. 

 

As a full-time employee of Milestone Technologies, you will be eligible to receive medical, dental and vision insurance, life insurance, PTO, 401K and many other perks. Join our team today!  

 

*Job description is subject to change.  

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