Milestone Technologies, Inc.

IMAC Technician

Job ID
2021-14565
# of Openings
1
Category
Corporate
Hire Type
RPT : US Regular Part-Time
Job Category
General IT

Company Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services 

 

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.  

Job Overview

Milestone is seeking an IMAC (Install, Move, Add, Change) Technician to assist with the IT Offboarding Process. Our goal is to deliver excellent technical support with outstanding customer service and timeliness. This position is part of the IT team, so candidates must be passionate about technology and can thrive in a fast paced, high-pressure environment. 

How You Will Make An Impact

  • Follow predefined procedures and tasks in everyday activities 
  • Respond to ticket queue, and ensure tickets are completed based upon their assigned priorities 
  • Perform basic troubleshooting, system upgrades, parts replacement, and repair for employees 
  • Deploy equipment for new hires and refreshes and collect equipment from offboarded employees 
  • Basic installation and maintenance of computer peripherals 
  • Troubleshoot network access and printers 
  • Image/re-image computers; configure Cisco IP phones 
  • Migrate users from one computer to another 
  • Identify potential issues that could adversely impact user experience and follow through on action plan 
  • Strive to meet all Client/Milestone SLA and Customer Satisfaction Goals 

 

What You Will Need To Succeed

  • HS Diploma or GED 
  • 1+ years of experience in servicing/deploying computer equipment 
  • Familiar with Windows 7 OS/Applications troubleshooting 
  • Experience in a white-glove, high-touch customer service area 
  • Comprehend and follow verbal and written technical instructions 
  • Excellent verbal and written communication skills 
  • Valid Driver's license is required 
  • Ability to lift and move at least 40lbs 

 

Preferred Qualifications

  • High School diploma or GED Required
  • Experience with Layer 1 set up / troubleshooting
  • Familiarity with Data Center environment
  • Experience with basic desktop/workplace setup/breakdown/reconnect
  • Knowledge of a variety of current PC hardware and computer peripherals
  • Phone programming skills (VOIP)
  • Digital and analog systems equipment deployment/decommissioning exposure
  • Ability to lift 25 pounds
  • Basic iOS/Android, Win OS Navigation skill
  •  

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. 

 

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. 

 

As a full-time employee of Milestone Technologies, you will be eligible to receive medical, dental and vision insurance, life insurance, PTO, 401K and many other perks. Join our team today!  

 

*Job description is subject to change.  

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