Milestone Technologies, Inc.

IT Ops Helpdesk Technician

Job ID
# of Openings
Hire Type
RFT : US Regular Full-Time

Company Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services 


Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. 

Job Overview

We’re looking for a talented IT Operations Technician to join our skilled IT Operations team. You’ll join a team whose mission is to provide joy through frictionless support that is globally consistent.  

How You Will Make An Impact

  • Handle incoming requests for first level IT support tickets and walk ups at the helpdesk 
  • Manage deployment of IT equipment, including imaging and configuration management 
  • Support AV for internal and customer facing events 
  • Train and prepare our new hires to be productive day one 
  • Document our systems and ensure our processes are always improving 

What You Will Need To Succeed

  • HS Diploma or GED 
  • 1+ year of experience in an IT support role  
  • Strong technical problem solving and critical thinking skills 
  • Knowledge of the following platforms: Google Apps, Mac OS, iOS, Android, Windows, Zendesk, Okta 
  • Strong customer service skills, including VIP support 
  • Ability to work independently 

Preferred Qualifications

  • Willingness to travel up to 10% of the time a plus (not required) 


Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. 


Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 


We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. 


This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.


*Job description is subject to change.  


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