Milestone Technologies, Inc.

Deployment Network Operations Technician

Job ID
2021-18496
# of Openings
1
Hire Type
RFT : US Regular Full-Time
Is this position remote?
No

Company Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services. 

 

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. 

Job Overview

An IT Deployment Technician is a level one IT support role that provides hardware and asset management service and support.  

How You Will Make An Impact

  • Set up/breakdown of employee desks and workstations 
  • Basic Troubleshooting for desk side support 
  • Process deliveries and assist in maintaining IT inventory and asset management 
  • Work closely with IT Support team to ensure accessory and peripheral inventory thresholds are met 
  • Assist in shipping and receiving equipment from multiple offices 
  • Maintain good communication and consistent updating in internal tickets 
  • Assume imaging responsibilities for new hire laptops for first day access and setup 
  • Assume imaging responsibilities for break fix and replacement laptops 

What You Will Need To Succeed

  • 1 yr exp in infrastructure deployment services
  • Experience with switches and racking
  • Works well within a fast-moving IT team 
  • Strong Mac troubleshooting skills
  • Strong organizational and communication skills 
  • Ability to manage time efficiently
  • Experience in a user facing role and providing customer service 
  • Positive, service-oriented attitude 
  • Solid problem-solving skills 
  • Ability to lift heavy equipment (50+ pounds) as needed?
  • Experience cycle counting / auditing 
  • Ability to travel by car and plane 30% of time
  • This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site

Preferred Qualifications

  • CCNA, A+ or Net+ Certification

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. 

 

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. 

 

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

 

*Job description is subject to change.  

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